Japan-EZ — Japanese lifestyle & discovery platform. Bring Japan Home.
Legal

Privacy Policy

Last updated: May 2026. Japan-EZ ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, place orders, or interact with our services.

1. Information We Collect

We collect information you provide directly and data collected automatically:

  • Account information: name, email address, shipping/billing address, phone number.
  • Order details: purchased items, order history, payment confirmation (we do not store full payment card data).
  • Communications: customer service inquiries, feedback, survey responses.
  • Device & usage data: IP address, browser type, device type, pages visited, referral source, via cookies and analytics tools.

2. How We Use Your Information

  • Process and fulfill orders, including shipping and delivery.
  • Communicate order updates, shipping notifications, and account-related messages.
  • Improve our website, products, and customer experience through analytics.
  • Send marketing communications (only with your explicit consent; you may unsubscribe anytime).
  • Prevent fraud, enforce our Terms of Service, and comply with legal obligations.

3. Legal Basis for Processing

We process your personal data based on: (a) performance of a contract (fulfilling your order); (b) legitimate interests (fraud prevention, business improvement); (c) your consent (marketing emails); and (d) legal compliance (tax, accounting, consumer protection laws).

4. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how you use our site, and personalize your experience. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

5. Data Sharing & Third Parties

We do not sell your personal data. We share data only with trusted service providers necessary to operate our business:

  • Shopify: e-commerce platform, order processing, and payment routing.
  • Payment processors: Stripe, PayPal, Klarna, and other providers you select at checkout.
  • Shipping carriers: Japan Post, DHL, FedEx, UPS, and local postal services.
  • Analytics: Google Analytics, Meta Pixel (anonymized/aggregated where possible).
  • Email marketing: Mailchimp or similar, only when you have opted in.

6. International Data Transfers

Your data is processed in the United Kingdom and may be transferred to and processed in other countries, including the United States and Japan, where our service providers operate. Where data is transferred outside the UK, we rely on UK adequacy regulations or the UK International Data Transfer Agreement (IDTA) / Addendum to the EU Standard Contractual Clauses, in line with UK GDPR.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy: order and tax records are kept for 6 years (HMRC requirement); marketing data is retained until you unsubscribe or request deletion; account data is kept until you delete your account.

8. Your Rights (UK GDPR)

Under the UK GDPR and the Data Protection Act 2018, you have the right to access, rectify, erase, restrict, port, and object to processing of your personal data, and to withdraw consent at any time. To exercise these rights, contact privacy@japan-ez.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We implement industry-standard security measures including TLS encryption, PCI-DSS compliant payment processing, access controls, and regular reviews. While we strive to protect your data, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent banner on our website. The "Last updated" date at the top indicates the most recent revision.

12. Contact Us

Japan-EZ is the data controller for personal data processed via this site. For privacy questions, data requests, or concerns, contact our Data Protection lead at privacy@japan-ez.com or by post at Japan-EZ, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.