Japan-EZ — Japanese lifestyle & discovery platform. Bring Japan Home.
Legal

Shipping Policy

Last updated: May 2026. Japan-EZ ships worldwide from our fulfillment centers in Tokyo, Japan, and partner warehouses in the United States and Europe.

1. Where We Ship

We deliver to most countries and territories worldwide via tracked airmail and express courier services. Some remote locations or regions with trade restrictions may be excluded — if your country is not available at checkout, contact support@japan-ez.com for assistance.

2. Shipping Methods & Costs

  • Standard Shipping: Tracked airmail via Japan Post, local postal partners, or economy courier. Cost is calculated at checkout based on weight, dimensions, and destination.
  • Express Shipping: DHL, FedEx, or UPS express courier. Faster transit with full tracking. Calculated at checkout.
  • Free UK Standard Shipping: Available on orders over £50 GBP after discounts and before taxes/duties.

3. Processing & Delivery Times

  • Order processing: 1–3 business days (excluding weekends and Japanese public holidays).
  • Standard delivery: 7–14 business days from shipment.
  • Express delivery: 3–6 business days from shipment.
  • Mystery boxes and pre-order items may require additional processing time, noted on the product page.
  • Seasonal peaks (Golden Week, New Year, Christmas) may cause delays beyond stated estimates.

4. Tracking

A tracking number is emailed to you within 24 hours of shipment. You can track your package via the carrier's website or through your Japan-EZ account dashboard. If you do not receive tracking information within 3 business days of your shipping confirmation, contact us immediately.

5. Customs, Duties, VAT & Taxes

UK orders include VAT where applicable, shown at checkout. For orders shipping outside the UK, import duties, customs fees, and local taxes may be levied by the destination country and are the recipient's responsibility. Japan-EZ is not responsible for delays caused by customs clearance. We declare accurate item values on all commercial invoices.

6. Lost or Delayed Packages

If your package has not arrived within 30 days of shipment (standard) or 14 days (express), contact support@japan-ez.com. We will open an investigation with the carrier. If the package is confirmed lost, we will offer a replacement or full refund at your discretion.

7. Incorrect Address

Customers are responsible for providing accurate shipping addresses. Orders shipped to an incorrect address provided by the customer are not eligible for refund unless the package is returned to us. Address corrections after shipment may incur additional fees.

8. Contact

For shipping inquiries, contact support@japan-ez.com with your order number.